Project : Order Ticket Follow-up
Client : WHMCS-addons.eu
With this addon you can have Tickets created automatically, according to the ordering stage.
This WHMCS addon will give you the opportunity to automatically create Support Tickets based on the product ordering process.
You can even have multiple tickets created in 1 order process!
The creation of a ticket can dependent on
– the stage of the order and customization includes
– the Admin users assigned
– the Support Ticket group it belongs too
– the stage in the ordering process that triggers the ticket
– the Priority of the ticket
– the subject and text of the ticket to be created
– add a link to the knowledgebase by selecting the article
– create a template to create tickets follow-ups easier
– insert a predefined reply from those you have created in the system